This Salesforce Business Analyst Certification is specifically designed for people who have experience in the field and are comfortable with Salesforce best practices, as well as using their abilities to aid in the discovery of projects, perform process mapping and write concise and precise user stories.
This guide will cover essential subjects and the best method of taking and studying for the test. Also, review the Trailhead exam guidelines since you must be well-prepared for feature-based technical difficulties and scenario-based questions.
Who’s the Ideal Candidate?
This test is explicitly intend for Salesforce Business Analyst Certification or Administrators familiar with Salesforce’s capabilities to comprehend business requirements and obstacles, mainly to work with other stakeholders and team members for successful completion.
This Business Analyst credential is one of the more recent certifications and was introduced at the end of July 2022. While it could appear to be a breeze initially, Salesforce recommends having at the very least two years of experience in the field before registering for this exam. Until May 2, 2023, the Salesforce Administrator certification was require for the Business Analyst certification. Business Analyst One is not the case anymore – the certificate will come with its maintenance component available on Trailhead beginning with the Summer’23 release.
Suppose you’re planning to move towards a Business Analyst role within Salesforce or to move into a Business Analyst position within the Salesforce ecosystem, become more familiar with the processes of requirement collection and management of stakeholders or prove that you have this understanding. In that case, this is the proper certification to get the first step to achieving your desired goal.
Key Topics
Salesforce exams consist of a variety of subjects, each having different weightings. In the case of obtaining tests for the Business Analyst certification, your skills in the six areas will assess.
Collaboration with stakeholders
This section focuses on your capacity to comprehend and collect the requirements, determine the stakeholder, and agree on the following steps. This section has the most weighting among the six subjects and will contain straightforward and complex scenarios.
The best way to tackle these challenges is to have a comprehensive understanding of the job that a Business Analyst plays, which is a link to the corporate and technical teams. It is also essential to show that you are confident in how Salesforce functions are an employee with the business process.
Furthermore, this is the part where your negotiation and prioritization abilities can be beneficial in analyzing scenarios in which stakeholders must agree on the solution you propose.
Customer Discovery and Requirements
The two sections together make up 34 percent of the test. I believe that there’s some connection between these two sections. This Customer Discovery section tests your understanding of the duties as a Business Analyst and Comptia Network+ and how to sketch out the current status of a system used by a client and identify areas of improvement.
Conversely, the questions in the Requirements section will focus on how you integrate the ideas from the discussions with stakeholders regarding areas for improvement and changes that will determine the future situation. Then, you will record them in a version-controlled solution and prioritize them.
Business Process Mapping
While it sounds easy, mapping complicated business processes can be pretty challenging, mainly when there are many stakeholders and systems to consider. This portion of the test comprises questions that focus on best practices in the process. So documentation and obtaining the required needs, defining boundaries. And resources to use in the future, and dividing the tasks into manageable pieces.
